• Check‑in: from 2:30pm

• Check‑out: by 10:30am
  
  If you’d like a later departure, please ask in advance. Unplanned late check‑outs may incur a charge.

We kindly ask that you leave your space as you found it.

Please:

• Wash your dishes and utensils, dry and return to cupboards / drawers
• Take rubbish to the main refuse point in the car park
• Clean BBQ tools and scrape the BBQ after use

If the pod is left in poor condition, an additional cleaning charge may apply.
Accidents happen — please let us know about any breakages.

Noise:
Quiet hours begin at 10:30pm.
No candles.
Fire extinguishers are for emergencies only.

Any damage caused by dogs will be chargeable. Security Deposits held in part or full for deliberate damages only.

A £250 deposit is held 2 days before arrival and released 2 days after departure, provided no damage has occurred.

This is released by us 24 hours post departure. Please not that this does not show as an incoming transaction when hold is lifted, as funds do not leave your account, it is simply a hold on the card.

Prices may change at any time.
Gift vouchers are valid for 12 months.
All information we provide is accurate to the best of our knowledge

We ask all guests to treat our team and other visitors with courtesy.
Abusive behaviour may result in being asked to leave without refund.

If you cancel

Please email info@thepartridgeretreat.co.uk.
We’ll reply within three working days.

• 28 days prior to booking (free cancellation)
• Within 14 days of check‑in:
  Non‑refundable and non‑amendable. Full cost forfeited.
• 14+ days before check‑in:
  Deposit maybe forfeited.

If you need to amend your booking

• Amendments can only be made 28+ days before check‑in
• Changes within 28 days may be treated as cancellations
• Amendments may incur a £50 admin fee
• Any price difference will be charged or refunded

• Hot tubs are charged at a one off rate, no matter the length of your stay
• Hot tubs are cleaned after each use and filled and heated for guests arrival, this will remain heated throughout your stay (providing insulated covers are replaced after use)
• Please do not empty these tubs, instructions for how to leave hot tub (switch off) can be found in the POD handbook available, in every POD upon arrival.
• Contact us via WhatsApp for temperature adjustments

We welcome up to 2 well‑behaved dogs (additional charge applies).

Please note:

• We’ll ask for your dogs’ breeds
• No dogs on furniture
• Dogs under the Dangerous Dogs Act cannot be accepted
• Please clean up after your dog
• Dogs must be on leads on track walks; friendly dogs may roam the glampsite
• The woods are strictly out of bounds and unsafe for guests and dogs alike

We keep your information safe and simple.

• We only collect details needed to manage your booking
• Your information is never sold
• Payment details are handled securely by trusted providers
• Only authorised staff can access your information

If you’d like to know more about how your data is used, just ask.

• Each pod contains a Fire Safety Handbook
• No drugs on site
• No drones
• Pods and facilities are for paying guests only, we do not accept outside members of the public

If something isn’t right, please let us know.
Urgent issues can be sent via WhatsApp or phone, but we may follow up by email.

• Remind children about the slipperiness of wet surfaces to avoid accidents while entering or exiting the hot tub.
• Do not allow children to climb onto the thermal cover, or to dive or jump into the hot tub from the outside.
• Diving Prohibition: Avoid diving into the hot tub. This action can lead to serious injuries or even death.
• Thermal Lid: Your Hot Tub comes with a thermal lid, it meets the standard for protective covers. Ensure the lid is always locked post-use for the safety of children. Please ensure the lid is kept on at all times when not using the hot tub.
• Water Temperature: Always test the water temperature manually or with a thermometer before allowing anyone to enter the hot tub. Ensure the temperature is comfortable to prevent scalds or burns.
• Unattended Access: Unauthorized and unsupervised access to the hot tub should be strictly avoided.
• Suction Grate: Do not remove the suction grate from the water pump to mitigate the risk of injury. The hot tub’s jets produce powerful suction, and damaged covers can pose a risk to young children and adults with long hair. If any body part is drawn into these fittings, immediately shut off the hot tub. As an additional safety measure, individuals with long hair should tie it up.
• The hot tubs are for the sole use of the occupants of the glamping pod.
• Water Temperature: Before entering the hot tub, check the water temperature using the accurate thermometer, The water temperature should never exceed 40°C (104°F). A safe range for healthy adults Is between,  36°C and 40°C. Prolonged use (more than 10 minutes) and young children should be in cooler water.
• Hyperthermia: Extended immersion in hot water may lead to hyperthermia, where your internal body temperature exceeds the normal 37°C. Symptoms include health threat unawareness, inability to perceive heat, failure to recognize the need to exit the tub, physical incapacity to exit, unconsciousness, and in pregnant women, potential fetal damage Pregnant or potentially pregnant women should limit hot tub water temperature to 36°C and duration of use. It’s recommended they consult a doctor before use, as excessive water temperatures early in pregnancy can result in fetal damage.
• Post-Exercise: Do not use the hot tub immediately after rigorous exercise.
• Suction Fittings: Ensure suction fittings match the specific water flow of the pump. Never replace them with fittings that have a lower flow rate.
• Slip Hazards: Wet surfaces can be slippery. Be cautious when entering or exiting the hot tub, especially in frosty weather. We advise wearing footwear around on the decking.
• Suction Fittings: Do not operate your hot tub if suction fittings are missing or damaged.
• Health Concerns: People with infectious diseases, open wounds, or similar should not use the hot tub. Warm and hot water can encourage germ growth if not properly cleaned.
• Medication and Alcohol: Consuming alcohol, drugs, or certain medications before or during hot tub use can cause unconsciousness, increasing the risk of drowning. Consult a doctor before use if you are on medication that can induce drowsiness or affect heart rate, blood pressure, or circulation.
• Medical Conditions: Individuals with obesity, heart disease, high or low blood pressure, circulatory problems, or diabetes should consult a doctor before using the hot tub
• General Wellness: If you’re not feeling well or are tired, refrain from using the hot tub. Prolonged hot baths can lead to fluid loss, which, in severe cases, can cause heat stroke.
• Never use glass receptacles in or around the hot tub. Please use plastic alternatives which we have provided.
• No electrical equipment within 2 meters of the hot tub.
• No bubble or bath salts must be added to the water.
• No animal is to be put in the hot tub for any reason.
• Your safety is paramount when using the hot tubs.