Terms & Conditions

Guidelines to ensure fair and safe use.

Specific to The Partridge;

Check in 2.30pm
Check out 10.30am

Late departure may be available by prior arrangement and at the discretion of the Management. Unplanned late departure may result in a charge.
Use of hot tubs is entirely at clients risk, as stated in the disclosure you have been asked to acknowledge.

Breakages, damages, noise;

We ask that you leave the property in a tidy condition.
Please wash up all crockery & take your bin to the main refuse point. BBQ tools to be left washed up & BBQ scraped with utensils provided.
If you leave your property in an inappropriate condition, we reserve the right to charge for additional cleaning. This includes extra time spent on items which have not been washed up. Please make us aware of any breakages as we are all human and appreciate that accidents do happen!
No music or loud noise permitted after 10.30pm. Please respect our neighbours and your own during your stay.
No candles.
Fire extinguishers – under no circumstances are fire extinguishers to be used unless in case of emergency.
Any damage caused by dogs will be chargeable to the client.

Weather;

We cannot be responsible for adverse weather conditions and no refund will be given if your stay is affected. We will, in all cases try and accommodate where we can in extenuating circumstances.

We highly recommend you take out your own travel insurance.

Security deposits;

A security deposit of £250 per booking will be automatically held using card details provided when booking 2 days prior to arrival and returned 2 days after your departure date providing there are no breakages or damages.
Gift vouchers may be purchased from us and have a 12 month validity period.
We reserve the right to make changes to our pricing at any time.
The information provided on our website and any correspondence that we may send you is correct to the best of our knowledge.
Any rudeness towards our staff will be dealt with accordingly. Any abusive behaviour towards our staff or any other guests will result in you being asked to leave.

Bookings;

No bookings taken for any person under the age of 18.
Whole site bookings available further to prior communication only.
Stag and hen do’s will be booked only at the discretion of the management.
All bookings made via telephone will be backed up by email and are only validated in this way.

Cancellation Policy

Cancellation by You;

If you have to, or want to cancel or amend your booking, this request must be sent to us by email and will be considered and responded to within three working days of receipt. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

All bookings are non-amendable and non-refundable within 14 days of your check in date. If you need to cancel your booking within 14 days, the total cost of the accommodation including the deposit will be forfeited.

If you need to cancel your booking at a date 14 days or more in advance of your check in date, a 50% deposit will be forfeited.

Amendments to your booking, requested by you

Amendments to your booking can only be made more than 28 days prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed above may apply. All amendments are subject to availability and may incur a £50 admin fee.

If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season. We will always do our utmost to accommodate but the £50 administration fee is non negotiable given the work entailed by our admin team.

Complaints;

Whilst we hope and endeavour to ensure that you enjoy every moment with us, in the event of any complaints, please contact us by email. If there is something we can deal with immediately, we are happy to receive information via WhatsApp or telephone but this will always be followed up with an email from ourselves.

Hot tub bookings;

Please ensure you have read and signed our hot tub disclosure before your arrival.
Our pre lighting service may be available by prior arrangement.
LOG FIRED HOT TUBS : Your hot tub booking covers two nights of your stay. You will be provided with 4 bags of logs and appropriate fire lighting equipment. Additional logs and firelighters are available to purchase from us.
Gas/Diesel Hot tubs will be switched on and heated ready for your arrival. Please do not empty these hot tubs. If you require assistance with temperature, or wish to turn your hot tub off for any reason, please contact us via whatsapp.
Towels : outdoor towels are provided with hot tub bookings.
Please see our ‘how to light your hot tub’ guide for more information.

Dogs;

We allow a maximum of 2 well behaved dogs at an additional charge.
We will request the breeds of your dogs.
We do not allow dogs on our furniture. Please bring appropriate bedding and towels for your dogs. We do have water bowls.
Unfortunately we are not able to accommodate any dogs that come under the dangerous dog act.
All dog mess must be bagged & disposed of in an appropriate manner, please be respectful so that others can enjoy their stay as you have been able to.
Dogs must be kept on leads on our track walks but friendly dogs are free to roam around the glampsite.

Extras;

In case of a fire please refer to our dedicated fire safety information handbook. There is one located in every pod.
The use of drugs on site is strictly prohibited.
The use of drones on site is strictly prohibited.
The site and individual pods are for the use of paying guests only***

Breakages, damages, noise;

We ask that you leave the property in a tidy condition.
Please wash up all crockery & take your bin to the main refuse point. BBQ tools to be left washed up & BBQ scraped with utensils provided.
If you leave your property in an inappropriate condition, we reserve the right to charge for additional cleaning. This includes extra time spent on items which have not been washed up. Please make us aware of any breakages as we are all human and appreciate that accidents do happen!
No music or loud noise permitted after 10.30pm. Please respect our neighbours and your own during your stay.
No candles.
Fire extinguishers – under no circumstances are fire extinguishers to be used unless in case of emergency.
Any damage caused by dogs will be chargeable to the client.

Weather;

Security deposits;

A security deposit of £250 per booking will be automatically held using card details provided when booking 2 days prior to arrival and returned 2 days after your departure date providing there are no breakages or damages.
Gift vouchers may be purchased from us and have a 12 month validity period.
We reserve the right to make changes to our pricing at any time.
The information provided on our website and any correspondence that we may send you is correct to the best of our knowledge.
Any rudeness towards our staff will be dealt with accordingly. Any abusive behaviour towards our staff or any other guests will result in you being asked to leave.

Bookings;

No bookings taken for any person under the age of 18.
Whole site bookings available further to prior communication only.
Stag and hen do’s will be booked only at the discretion of the management.
All bookings made via telephone will be backed up by email and are only validated in this way.

Hot Tub Disclosure

To ensure a safe and enjoyable hot tub experience, we strongly recommend adhering to the following safety precautions. Ensure you understand these instructions before use.

Child Safety: STRICTLY NO ACCESS AT ALL FOR ANY CHILD UNDER 5 YEARS OF AGE. It is our advice that no child under the age of 14 is to use the hot tub. Children must not have unsupervised access to the hot tub. Monitor children at all times to prevent accidents. Lower water temperatures are suggested for young children, as their skin is more sensitive to hot water.

Remind children about the slipperiness of wet surfaces to avoid accidents while entering or exiting the hot tub.
Do not allow children to climb onto the thermal cover, or to dive or jump into the hot tub from the outside.
Diving Prohibition: Avoid diving into the hot tub. This action can lead to serious injuries or even death.
Thermal Lid: Your Hot Tub comes with a thermal lid, it meets the standard for protective covers. Ensure the lid is always locked post-use for the safety of children. Please ensure the lid is kept on at all times when not using the hot tub.
Water Temperature: Always test the water temperature manually or with a thermometer before allowing anyone to enter the hot tub. Ensure the temperature is comfortable to prevent scalds or burns.
Unattended Access: Unauthorized and unsupervised access to the hot tub should be strictly avoided.
Suction Grate: Do not remove the suction grate from the water pump to mitigate the risk of injury. The hot tub’s jets produce powerful suction, and damaged covers can pose a risk to young children and adults with long hair. If any body part is drawn into these fittings, immediately shut off the hot tub. As an additional safety measure, individuals with long hair should tie it up.
The hot tubs are for the sole use of the occupants of the glamping pod.
Water Temperature: Before entering the hot tub, check the water temperature using the accurate thermometer, The water temperature should never exceed 40°C (104°F). A safe range for healthy adults Is between, 36°C and 40°C. Prolonged use (more than 10 minutes) and young children should be in cooler water.
Hyperthermia: Extended immersion in hot water may lead to hyperthermia, where your internal body temperature exceeds the normal 37°C. Symptoms include health threat unawareness, inability to perceive heat, failure to recognize the need to exit the tub, physical incapacity to exit, unconsciousness, and in pregnant women, potential fetal damage Pregnant or potentially pregnant women should limit hot tub water temperature to 36°C and duration of use. It’s recommended they consult a doctor before use, as excessive water temperatures early in pregnancy can result in fetal damage.
Post-Exercise: Do not use the hot tub immediately after rigorous exercise.
Suction Fittings: Ensure suction fittings match the specific water flow of the pump. Never replace them with fittings that have a lower flow rate.
Slip Hazards: Wet surfaces can be slippery. Be cautious when entering or exiting the hot tub, especially in frosty weather. We advise wearing footwear around on the decking.
Suction Fittings: Do not operate your hot tub if suction fittings are missing or damaged.
Health Concerns: People with infectious diseases, open wounds, or similar should not use the hot tub. Warm and hot water can encourage germ growth if not properly cleaned.
Medication and Alcohol: Consuming alcohol, drugs, or certain medications before or during hot tub use can cause unconsciousness, increasing the risk of drowning. Consult a doctor before use if you are on medication that can induce drowsiness or affect heart rate, blood pressure, or circulation.
Medical Conditions: Individuals with obesity, heart disease, high or low blood pressure, circulatory problems, or diabetes should consult a doctor before using the hot tub
General Wellness: If you’re not feeling well or are tired, refrain from using the hot tub. Prolonged hot baths can lead to fluid loss, which, in severe cases, can cause heat stroke.
Never use glass receptacles in or around the hot tub. Please use plastic alternatives which we have provided.
No electrical equipment within 2 meters of the hot tub.
No bubble or bath salts must be added to the water.
No animal is to be put in the hot tub for any reason.
Your safety is paramount when using the hot tubs.

Hot tubs will be filled and turned on ready for your arrival. Please let us know if the temperature needs adjusting and we will be happy to assist. Before contacting us, however, we recommend removing the cover and turning on the jets to circulate hot water. Our covers are all insulated so heat may be retained and the hot tub may feel warmer to begin with. If you would like to add cold water you are welcome to do so using the tap and hose provided. Our wooden hot tubs in The Quintessential Quail, Game Drive and Fancy Flight can be turned off using the grey switch on the side of the hot tub and the diesel-run hot tubs in The Greedy Pheasant and Grouse Grove can be switched off using the outside switch at the front of your pod.

Any damage to the hot tub by way of negligence is chargeable.

By ticking the box at the time of booking you acknowledge you have read and accepted the terms in this disclosure.

Terms and Conditions at the Partridge Retreat

For further information please don’t hesitate to contact us by phone or email.